Privacy Policy

1. Introduction

1.1 Overview

PIXIUM Technologies WLL (“PIXIUM”, “we”, “our”, or “us”) values and respects your privacy. This Privacy Policy outlines how we collect, use, store, share, disclose, and protect your personal information and data.

1.2 Applicability

This Policy applies to all products and services offered by PIXIUM, unless a specific service or product provides its own privacy policy.

1.3 Legal Commitment

We are committed to handling your personal data in accordance with applicable data protection laws and regulations in your jurisdiction.

2. Information We Collect

2.1 Information You Provide

We collect personal information when you:

  • Register an account
  • Fill out forms
  • Contact customer service
  • Participate in promotions or surveys

This may include your name, phone number, email, delivery address, and other relevant details.

2.2 Information from Your Use of Our Services

This includes:

  • Device details (model, OS version, unique identifiers)
  • Log data (IP address, access time, etc.)
  • Location data (if permitted)
  • User behavior and preferences

2.3 Information from Third Parties

We may obtain your personal data from third-party service providers, business partners, or other legally authorized sources, based on your consent.

3. How We Use Your Information

3.1 Purpose of Use

We use your personal data to:

  • Deliver and improve products/services
  • Process orders and provide customer support
  • Send notifications and marketing (with your consent)
  • Ensure service security and fraud prevention
  • Fulfill legal obligations

3.2 Limitation

We only collect data necessary for these purposes and do not use it beyond what is specified without your explicit consent.

4. Use of Cookies and Similar Technologies

4.1 Purpose of Cookies

We use cookies, web beacons, and similar tools to:

  • Store user preferences
  • Maintain login sessions
  • Analyze usage patterns
  • Personalize content and ads

4.2 Cookie Management

You can manage cookies via your browser settings. However, disabling them may impact some features of our services.

5. Sharing and Disclosure of Personal Information

5.1 Sharing Information

We do not sell your personal information. We may share it with:

  • Affiliates
  • Service providers (e.g., IT, logistics, marketing)
  • Analytics or advertising partners (with de-identified data)

All third parties are required to comply with strict data protection and confidentiality obligations.

5.2 Transfers of Information

Personal data may be transferred:

  • With your explicit consent
  • As part of mergers, acquisitions, or reorganizations
  • As required by law or regulatory frameworks

5.3 Disclosures

We may disclose information:

  • To government or regulatory bodies
  • For law enforcement or legal proceedings
  • To legal, financial, or professional advisors
  • With your consent

6. Cross-Border Data Transfers

6.1 Global Operations

Your data may be processed or stored in countries outside of your own.

6.2 Safeguards

We implement:

  • Data protection agreements
  • Encryption and security protocols
  • Legal mechanisms to ensure compliance with applicable laws

7. Your Rights and Choices

7.1 Access and Confirmation

You may request access to the personal data we hold by contacting privacy@pixiumworld.com.

7.2 Correction and Deletion

You have the right to:

  • Correct inaccurate information
  • Request deletion of unnecessary data
    (Note: Some data may be retained due to legal or technical reasons.)

7.3 Consent Withdrawal

You may withdraw previously granted consent. This may limit access to certain features or services.

7.4 Account Cancellation

You can cancel your account via the app or support. This action is irreversible and leads to data deletion or anonymization.

7.5 File a Complaint

You can lodge complaints with us or your local data protection authority.

7.6 Manage Privacy Settings

You can adjust:

  • Location access
  • Biometric unlock
  • Marketing preferences
  • App-specific permissions

For assistance, email privacy@pixiumworld.com.

8. Security Measures

8.1 Technical and Organizational Measures

We use encryption, access controls, secure servers, and staff training to protect your personal data.

8.2 Breach Notification

If a data breach occurs, we will notify affected users and authorities in accordance with applicable laws.

9. Retention Period

9.1 Data Storage Duration

We retain personal information only for as long as necessary to fulfill the purposes outlined in this Policy, or as required by law.

9.2 Deletion and Anonymization

After the retention period, we delete or anonymize your personal information in a secure manner.

10. Contact Information

For any questions or requests regarding this Privacy Policy or your personal information, please contact:

📧 Email: privacy@pixiumworld.com
📅 Effective Date: 15 May 2025